Shipping Information

We’re here to make your shopping experience smooth and hassle-free.

We ensure your order is handled with care from start to finish. Our Shipping Policy details how we process, pack, and deliver your items quickly and securely.

Our Shipping Approach

We prioritize modern homes, combining functionality, style, and eco-conscious delivery.
To provide faster shipping and reduce environmental impact, many of our products are shipped directly from trusted manufacturers and regional fulfillment centers.

This method helps us:

  • Deliver quality products consistently

  • Maintain fair pricing with no inflated retail markups

  • Minimize packaging waste and support sustainability

1. Order Processing & Shipping Costs

We take great care in handling each order.

Processing Time:
Orders typically take 2-5 business days for review, quality checks, and packaging.
During peak times (holidays, promotions), processing may extend to 6 business days.

Shipping Fee:
A flat fee of $6.99 applies to all orders, regardless of location.

2. Estimated Delivery Time

Delivery times vary by region, and these are approximate estimates:

  • United States: 8 – 14 business days

  • Canada / United Kingdom / Australia: 10 – 16 business days

  • Other International Locations: 14 – 21 business days

Note: Seasonal demand or customs processing may cause slight delays.

3. Track Your Order

Once your order ships, you’ll receive an email with tracking details.

Important:

  • Tracking updates may take 1-3 business days to show

  • Delayed tracking doesn’t mean your order is lost β€” it’s still on its way!

4. International Shipping & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid). This means:

  • Customs duties, taxes, and fees are the customer’s responsibility

  • Custom delays are beyond our control

  • Fees are usually minimal, but vary by country

5. Order Changes or Cancellations

We process orders quickly, but if you need to change or cancel your order, please contact us at support@psoidmesy.com within 12 hours of purchase.

Once processing starts, changes or cancellations can no longer be made.

6. Lost or Damaged Items

We’re committed to your satisfaction!

Damaged Packages:

  • If your order arrives damaged, please send us a photo within 72 hours

  • We’ll replace the item at no extra cost

Lost Packages:

  • If your package is confirmed lost, we’ll send a replacement for free

We’re dedicated to delivering your order quickly, safely, and sustainably, so you can enjoy the moments that matter most!