Return & Refund

Your Satisfaction is Our Priority

We want you to be fully satisfied with your purchase. This policy outlines how we handle returns, exchanges, and refunds to ensure a smooth and stress-free experience.

1. Return Eligibility

You have 30 days from the delivery date to return your item. To qualify for a return:

  • The product must be unused and in original condition

  • Packaging and tags (if applicable) must be intact

  • A proof of purchase (receipt/order confirmation) is required

Items not meeting these conditions may not be eligible for return.

2. How to Start a Return

To initiate a return, simply contact us:
πŸ“§ Email: service@psoidmesy.com

Once your request is approved:

  • We will send you a return shipping label

  • Detailed instructions on where to send the item will follow

Important: Returns without prior authorization cannot be processed.

3. Damaged or Incorrect Items

Upon receiving your order, please inspect it carefully.
If the item is damaged, defective, or incorrect, contact us immediately to arrange for a replacement or refund.

4. Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, beverages)

  • Customized or personalized products

  • Gift cards

  • Sale or promotional items

If unsure about your item's return eligibility, reach out before proceeding.

5. Exchanges

To exchange an item:

  1. Follow the return instructions above

  2. Place a new order for the replacement product

This ensures a faster exchange process.

6. International Orders – EU Customers

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Conditions:

  • Item must be unused and in original condition

  • Packaging and proof of purchase are required

This policy complements our standard 30-day return window.

7. Refunds

Once we receive your returned item, we’ll notify you about the refund status.

  • Approved refunds will be issued to the original payment method

  • Refund processing may take up to 10 business days

  • Your bank or card company may require additional time

If you haven’t received a refund after 15 business days, please contact us at service@psoidmesy.com.